CONSULAR SERVICES FOR SOUTH AFRICAN CITIZENS
08:30 – 12:00 Monday – Friday
The South African High Commission strives to provide an efficient service to South African citizens living, working or travelling in Singapore, in accordance with both South African and international regulations for the following:
- Consular Assistance in Emergencies
- Consular Assistance in Detention
- Legal and Notary Services
- Civic Services (Home Affairs)
For more information on Consular Services – click on the link to the DIRCO website -http://www.dfa.gov.za/consular/index.html
South African passport holders do not require a visa for travel to Malaysia for a stay of up to 30 days, providing a Social Visit Pass is obtained.
Please ensure that your passport is still valid for a minimum of six (6) months after the conclusion of any trip to Malaysia or countries within South East Asia. It must also contain enough blank pages as some countries enforce this rule strictly and you will be refused entry.
REGISTRATION OF SOUTH AFRICAN’S ABROAD (ROSA)
ROSA is available to South African citizens who are travelling, living or working abroad. South African Citizens are strongly advised to register on ROSA each time they leave South Africa for tourism or business purposes.
It is a free, voluntary service provided by the Government (through the Department of International Relations and Cooperation – DIRCO) and is endorsed and supported by the Association of South African Travel Agents (ASATA).
Like all consular data the information supplied to ROSA shall be treated in a confidential manner and not divulged to any outside party without the individual’s express consent. ROSA is used by South African Representatives abroad to assist South African citizens in event of an emergency.
How do I register?
The ROSA software is an on-line registration process available on the DIRCO website. -https://www.foreign.gov.za/TIBCO%20iProcess%20Client%20(ASP)/StaffDFA/
Advice for South African Citizens Travelling Abroad:http://www.dfa.gov.za/consular/travel_advice.htm
The High Commission can:
- With DIRCO Consular Services, assist in evacuation planning of South African citizens abroad in cases of political turmoil, natural or manmade disasters. The nature of the event (e.g. a nuclear disaster) and considerations of safety could influence the ability to respond. (Note that evacuation from a location abroad is not a right that can be claimed from the State). Ensure you are registered on ROSA;
- In the event of an emergency, communicate on behalf of South African citizens abroad with family and/or friends in South Africa;
- Provide non-financial assistance for repatriation and urgently needed medical or professional attention;
- Liaise with the local authorities to search for missing persons and/or determine the whereabouts of South African citizens abroad;
- Assist families under certain circumstances by facilitating the transfer of funds to family members in distress abroad;
Under the Vienna Convention on Consular Relations (1963), persons who have been arrested outside their own country are allowed access to their consular representative.
When a South African citizen is arrested/detained in Malaysia, please inform the High Commission or alternatively, a family member may contact Consular Services of the Department of International Relations and Cooperation (DIRCO) in Pretoria on (+27) 12 351 1000. The Consular Services Section in South Africa operates 24 hours a day, 7 days a week.
For more information on South African Citizens arrested/detained abroad, please click on the link -http://www.dfa.gov.za/consular/arrest.htm
- Avoid getting involved with drugs of any kind: possession of even very small quantities can lead to imprisonment or the death penalty in Malaysia.
- Travellers are advised to avoid any action that could be interpreted as molestation (outrage of modesty).
After Hours Emergency Number +6019 326 9837
Please note that this number is only for emergencies involving South African citizens
(serious illness/distress/detention/accidents or unnatural death).
For general enquiries please call the High Commission during office hours.
LEGALISATION AND NOTARY
The Consular Section at the SA High Commission can assist with the following:
- Commissioner of Oaths (witness signatures and certify original documents):
(1) Witness signatures
Only South African documents and document to be used in South Africa may be witnessed and signed in front of the Commissioner of Oaths. Documents must be presented in person and signed in the presence of the Commissioner of Oaths and witnesses. For identification purposes, South Africans must bring their SA passport or ID document, Malaysian may bring their passport or IC and non-Malaysian their passports. The service is available on Wednesdays, by appointment only. Contact the receptionist on 6339 3319 to make an appointment. This service is free of charge.
(2) Certification of copies
Only original South African documents may be presented at the SA High Commission to be certified.
The original South African issued document together with the copies and your SA identification (passport or ID) must be presented to the Commissioner of Oaths. The service is available during Consular hours 09.00 -12.00 and is free of charge.
- Authenticating of Documents (official documents are affixed, sealed and signed with a Certificate of Authentication). The South African High Commission may only authenticate the signatures of the authorized officials in the Foreign Ministry of Malaysia to validate documents for use in South Africa. Applicants to hand in documents (with a copy) and contact details at the Reception. This service is free of charge and processing may be at least 2 days.
For more information on Legalisation of documents, visit the DIRCO website – http://www.dirco.gov.za/consular/legalisation.htm
CIVIC SERVICES FOR SOUTH AFRICAN CITIZENS
The Consular Section at the South African High Commission performs an agency service on behalf of the South African Department of Home Affairs and assists with the accepting and forwarding of applications for civic documentation of South African citizens, to the Department of Home Affairs in South Africa for processing.
An application may take up to 6 months to be finalized as it is referred to the Department of Home Affairs in South Africa for processing. Please ensure that you apply in time.
For more information on Civic Services and Civic Documentation, please visit the website of the Department of Home Affairs for Civic documentation
- Identity Documents
- Travel Documents
- Birth Certificates
- Marriage Certificates
- Amendments in ID Books & Birth Certificates
- Death Certificates
Application forms must be completed in black ink. Some forms are available on the Home Affairs website while others are issued with a barcode and available at the Consular Section during Consular Hours.
For the latest approved Consular Tariffs (fees) please consult the South African High Commission during office hours or click here.
Photo Specifications for applications
- Please note that colour photos which comply with the International Civil Aviation Organization (ICAO) standards for passports photo images are required for passport applications. Please see the requirements click here.
Verify Status of an application:
- Applicants may use the ‘track and trace’ link on the Department of Home Affairs website - http://www.home-affairs.gov.za/index.php/minister-of-home-affairs/28-track-trace/78-track-trace-your-status
- You may also contact the Customer Service Centre of Home Affairs email@example.com or call the DHA Head Office on +27 12 406 2500 (from abroad).
- In the event of documentation taking longer than 4 months to arrive, you may also email the Consular Section. RajaF@dirco.gov.za The message should include the full name/s and ID number/s of applications with information on documents applied for (type of civic document, receipt number, date applied, etc.). The Consular Section will request the Department of Home Affairs for the status of the application/s.
Lost or stolen Passport
If your passport is lost or stolen, report the loss/theft immediately at a Singapore Police Station. A list of stations are available on their website at -http://www.spf.gov.sg/contactus/contactus_index.htm
Visit the Consular Section in person during office hours and bring along the Singapore Police Report and two passport photos, the consular fee, your ID book or copies of your passports etc. The applicant’s citizenship (fingerprints) must first be verified and approved by Home Affairs. It may take a few days before the applicant can be issued with a travel document.
Foreign Birth Registration
In terms of the South African Births and Deaths Registration Act (1992) all children born in South Africa or abroad must be registered within 30 days of their birth. Parents may visit the Consular Section during Consular hours to register the foreign birth, as soon as possible.
The birth registration is processed and finalized in South Africa and therefore requires a processing period of at least 4-6 months. Please email the Consular Section for more information on the process and requirements.
Temporary Passports / Emergency Travel Certificate
Temporary passports are issued to South African citizens who have applied for a regular passport and who need to travel urgently, but have not yet received their regular or ordinary passport (i.e. the passport is still being processed).
Temporary passports are valid only for one year and contain only three (3) visa pages.
Temporary passports are being phased out and are not accepted by some countries. Before you apply for a temporary passport and confirm your travel arrangements, first check with the authorities of the countries you intend visiting whether they will accept a temporary passport. The Consular Section accepts no liability in this regard. Applicants must also submit a written request detailing the reason for urgent travel with supporting documentation (proof of emergency) and a copy of provisional flight itinerary. Vacation is not considered an emergency.
Emergency Travel Certificates are issued to South Africans who have to travel urgently for reasons of death, sickness or emergency and are without a valid travel document. It is valid for a maximum period of 9 months but only for a single trip to SA.
The South African Citizenship Act provides for retention of South African citizenship prior to the acquisition of a foreign citizenship. Please refer to the website of Home Affairs for more information –
Please note that we cannot formally assist dual nationals who are travelling or who are registered in Singapore on their second (non-SA) nationality.
South African Police Services – Clearance Certificates
The Consular Section can only assist with taking of applicant’s fingerprints on the required SAPS forms.
All applications for South African Police Clearances must be done directly with the South African Police Services (SAPS) in Pretoria. Please contact the Criminal Record Centre on (+27) 12 393-3712. The website of the SAPS is www.saps.gov.za. For more information, email them at firstname.lastname@example.org email@example.com.
South African Police Services – Scams
The SAPS has a Task Team in their Commercial Branch that deals with scams. Please visit their website for more information.http://www.saps.gov.za/org_profiles/core_function_components/commercial/419
South African Driver’s Licence
The Consular Section cannot assist with applying or renewal of the CCF-format driving license from abroad as applications include eye-tests and fingerprints. This can only be done at a registered driving license testing centre in South Africa. More information is available on the website of the Road Traffic Management Corporation
Translation of documents
The Consular Section is not authorized to translate any South African documents into English. These documents must be translated and certified by a recognised translator. We are only able to certify copies of original documents. Please refer to the DIRCO website under Legalisation http://www.dfa.gov.za/consular/legalisation.htm for a Directory of Contacts for official documents (higher or tertiary educational certificates, school certificates, civic documents, etc.).
Getting married in South Africa
A person who wish to get married in South Africa is subject to the legislation of the Marriage Act, 1961 (Act 25 of 1961).
Intending bridal couples should in all cases consult the marriage officer in South Africa, who is to perform the ceremony, to ensure compliance with the prescribed formalities. For more information – http://www.home-affairs.gov.za/index.php/marriage-certificates
Please Note: The High Commission DOES NOT:
- Secure a release from prison/detention;
- Intervene in court and legal proceedings (in foreign countries) or give legal advice;
- Interfere in or initiate court or legal proceedings on behalf of South African citizens and body corporate;
- Request local authorities to give preferential treatment to South Africans;
- Investigate crimes or deaths;
- Obtain a criminal record check on your behalf;
- Pay for cremations, burials or the repatriation of mortal remains to South Africa;
- Enforce a South African custody agreement abroad or compel a country to decide a custody case;
- Pay travelling expenses, hotel, legal, medical or any other bills;
- Undertake work done by travel agents, airlines, banks, etc.;
- Obtain accommodation, work or work permits on your behalf;
- Intervene on your behalf in disputes between employer and employee;
- Store personal effects or search for lost items;
- Accept personal mail and parcels;
- Issue pensions and social security benefits;
- Formally assist dual nationals in the country of their second nationality.